Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and fkok when you open an account, make deposits via bKash, Nagad, or Rocket, and use any part of the platform.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region dependentSubject to local lawUpdated terms take effect on notice
fkok Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on fkok to ask about a specific clause, account restriction, or payment dispute. Our team handles terms queries directly through chat.

Email Support

Send a detailed message to our support address for written clarification on account terms, wallet transaction rules, or eligibility questions tied to your region.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions — from how bKash deposits are recorded to what triggers an account review under our policy.

HOW WE OPERATE

How fkok Handles Your Account and Data

We hold account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on you, or ask us to close your account, by contacting support through live chat or email. All account sessions are protected with SSL encryption, and any payment instruction sent through bKash, Nagad, or Rocket is verified against your registered wallet before it is processed.

Data Retention We keep your account records for the period required under applicable law. Once that period ends and your account is closed, personal data is deleted from active systems.
Account Security Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.
Payment Verification Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number on your account. Mismatched details pause the transaction until identity is confirmed.
Your Rights You can request access to your data, ask for corrections, or request account closure at any time. Submit these requests through live chat or email and we will respond within a reasonable period.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, reach out through live chat or the Help Centre in your account dashboard.

These terms apply to anyone who opens an account on fkok. Eligibility depends on your local law and the regions we currently serve — access is not available everywhere.

We may update these terms at any time. When we do, the revised version is posted on this page. Continuing to use your account after that point means you accept the changes.

Accounts are personal and non-transferable. Sharing your login or allowing another person to use your account breaches these terms and may result in suspension or permanent closure.

Deposits and withdrawals via bKash, Nagad, or Rocket are governed by both our terms and the individual terms of those wallet providers. Both sets of rules apply to every transaction.

Contact our support team through live chat or email with your account details. We will locate the data we hold on you and respond within a reasonable timeframe under applicable law.

We may review or suspend an account if we detect unusual activity, a failed identity check, a payment mismatch on a Nagad or Rocket withdrawal, or a breach of any clause in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.